I bought a Savage .17 HMR about a month ago. From the git go, I wasn't too thrilled about the fit of the magazine into the gun. It seemed loose, yet it didn't slide in or out very well, and it didn't "snap" into place like I thought it should. Most of the time, I had to put upward pressure on the bottom of the magazine while I shoved the bolt forward in order for the first round to chamber correctly. After that, the others seemed okay, at first. I fired about 50 rounds through it (ten mags full) while getting the scope adjusted (first at 25 yds, then at 50).
I decided if I was going to keep it, I would want a couple more mags anyway, and I thought maybe the magazine was the problem rather than the rifle, so I ordered a couple more. They came a while back, and I went out to try again. Same problem, same fit, with all three mags. The problem seemed to get worse the more I shot and loaded it. Eventually, I couldn't even get a round to load without forcing the bolt forward with undue pressure. Then, the spent round wouldn't eject, and I had to pick it out with a screw driver.
I decided I was going to return the gun to Scheel's, but I didn't know what they would say about it or be willing to do for me. I wasn't sure how long I'd had the gun or what their policy was on returns. I didn't have the paperwork with me or the box or lock or other stuff, but I didn't want to drive all the way home to get it not knowing if they'd take it back anyway. So, I decided to just stop on the way home and explain the problem and see what they would say.
They were happy to exchange my gun for a brand new one, no questions asked, no receipt, packaging or anything. I brought the new gun home, cleaned it, and took it out this morning. First thing I did was to simply insert and empty mag to see how it felt. I seemed better, but still not what I would have liked. However, it seemed the same problem was returning as each round seemed harder to chamber and each clip seemed harder to insert fully. I finally managed to get a magazine in that seemed to "fit" and all the rounds chambered and fired and ejected as they should have. After that, everything seemed to work as I would have expected it to in the first place. I still don't know for sure what the problem was, but hopefully it has passed and won't return.
In the mean time, I got it sighted in and it did quite well. At 50 yds I could put five rounds into a less than one inch group. At 25 yds, about a 5/8" group. It remains to be seen how it will perform next time I go out to the range.
3 comments:
Scheel's takes back guns without so much as a hiccup? Interesting, guess I had mentally clumped them in with all big-box retailers such as Wal-Mart and Menard's and assumed that the only quality service in town was at independent gun shops.
I also noticed with tickled amusement at the make "Savage Arms" --surprised someone hasn't sued them into changing their brand name...
Trevor:
I was a bit surprised myself, though I've thought customer service at Scheel's in past dealings was better than average. I didn't "know" the salesperson, but he recognized me as being a frequent customer, so that probably helped. I wouldn't normally consider WalMart to have great customer service either, but when it comes to returning things, I don't know of a better place. I think you could return used baby diapers if you wanted, even without a receipt!
I hadn't thought about the company name, Savage, in that way. I assume you are relating it to Native Americans and the politically correct leanings of modern society. It does, however, have another meaning, which may be what the owner was thinking. American Heritage Dictionary (and you'd think they would certainly recognize a slam against Native Americans given their own name) gives these additional definitions or synonyms: ferocious, fierce, vicious, and mercilous. Perhaps the company was trying to emphasize the destructive and deadly power of their products. :)
Oh, come to think of it, Menard's is pretty easy to return things to as well. I saw a guy bring back some pine baseboard with glue all over the back side, drywall paper that had stuck to it because of having been painted before it was removed, and nails still sticking through it. Looked like it had been on a wall for some time. Couldn't believe anyone would have the nerve to even try that.
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